Rights & Obligations

Compliance Officer: Santosh Kedari – Director & Compliance Officer
Corporate Office: Kamdhenu, 2nd Floor, Opp. Prakash (MSEB) Bhavan, Next to Bank of Baroda, Near Chattushringi Temple, Senapati Bapat Road, Above Tribes, Shivajinagar, Pune, Maharashtra – 411016
Business Hours: Monday – Saturday | 9:30 AM – 5:30 PM (IST) (Except Public Holidays)

1. Investor Rights

• Fair Treatment: Receive services in a fair, transparent, and professional manner in line with SEBI regulations and the AMFI Code of Conduct for Mutual Fund Distributors.
• Information Access: Obtain complete and unaltered scheme information – including SID, SAI, KIM, addenda, factsheets, performance data, and risk disclosures – as published by the respective Asset Management Company.
• Suitability & Disclosure: Expect scheme options to be presented with reference to your stated risk profile, investment objective, and time horizon, along with disclosure of commission earned by the distributor from the AMC.
• Execution Transparency: Receive timely confirmations from the AMC/RTA for every executed transaction (purchase, redemption, switch, SIP, STP, SWP).
• Complaint Resolution: Have your grievances acknowledged and addressed promptly through the defined escalation matrix set out below.
• Confidentiality: Assurance that your personal and financial data will be handled strictly in accordance with applicable data protection norms and AMFI/SEBI guidelines, and shared only with AMCs, RTAs, and regulators as required to service your investments.
• Regulatory Recourse: Access to the AMC’s grievance cell and, where applicable, SEBI’s SCORES platform and the SMART ODR portal if your complaint remains unresolved within the prescribed timelines.
  
  

2. Investor Obligations

• Provide accurate and updated KYC, PAN, bank, and nomination details at all times.
• Disclose your investment objective, financial position, and risk tolerance honestly during risk profiling.
• Read all scheme-related documents carefully before investing.
• Review portfolio statements, Consolidated Account Statements, and transaction confirmations periodically.
• Report any discrepancy or grievance promptly to the client service desk.
• Never share login credentials, OTPs, or personal data through unverified links or channels.
• Keep your contact details, email ID, and mobile number updated for seamless communication.
• Ensure all payments are made only from your own registered bank account and directly to the AMC – never to the distributor or any individual.
  
  

3. Distributor Obligations

• Act in the investor’s best interest per AMFI Code of Conduct.
• Conduct proper risk profiling before any scheme recommendation.
• Disclose all commissions transparently.
• Not guarantee or promise any specific returns.
• Resolve grievances within 15 working days and maintain the complaints register.
• Maintain investor records as per regulatory requirements.
• Comply with all SEBI and AMFI guidelines including the Master Circular for MFDs.
  
  

4. Compliance Commitment

• Adherence to the SEBI Master Circular for Mutual Funds and the AMFI Code of Conduct for Intermediaries, including the provisions on investor grievance redressal.
• Maintenance of a Complaint Register with defined turnaround times, and tracking of escalated complaints through to closure.
• Timely communication of regulatory and scheme-level changes to clients.
• Preservation of investor trust through integrity, transparency, and accountability in all dealings.
  
  

5. Disclaimer

This Investor Charter is issued by Sanriya Finvest Pvt. Ltd. (ARN-193359) in compliance with SEBI and AMFI guidelines applicable to Mutual Fund Distributors. It is intended for compliance and awareness purposes only and does not constitute investment advice. Sanriya Finvest Pvt. Ltd. is an AMFI-registered Mutual Fund & Specialised Investment Fund (SIF) Distributor; it does not provide investment advice. Mutual Fund investments are subject to market risks. Read all scheme-related documents carefully before investing.