Investor Grievance Redressal
Investor Grievance Redressal – Sanriya Finvest Pvt. Ltd.
AMFI-Registered Mutual Fund & Specialised Investment Fund (SIF) Distributor – ARN-193359
We are committed to fair, timely and transparent resolution of investor complaints, in line with SEBI and AMFI guidelines.
How to Lodge a Complaint
- Email: services@sanriya.net
- Phone: +91-955 253 7626
- Office: Kamdhenu, 2nd Floor, Opp. Prakash (MSEB Office) Bhavan, Next to Bank of Baroda, Near Chattushringi Temple, above Tribes India, Senapati Bapat Road, Shivajinagar, Pune, Maharashtra 411016
- In person or by post at the above address
Please include: your full name, mobile number, email ID, folio number or PAN (if available), a brief description of the issue, the date it occurred, and any supporting documents or screenshots.
Escalation Matrix
Level | Contact | Channel | When to Escalate |
Level 1 | Sanriya Finvest – Client Service | Email ID: services@sanriya.net Phone: +91-955 253 7626 | At first instance |
Level 2 | Santosh Kedari, Director & Compliance Officer | Email ID: spk@sanriya.net Phone: +91 70663 31155 | If not acknowledged in 2 working days / not resolved in 15 working days |
| Level 3 | Concerned AMC / Registrar (RTA) | As per the AMC’s grievance policy | If the matter requires product-side action |
| Level 4 | SEBI SCORES | scores.sebi.gov.in | If unresolved after AMC response, or within one month overall |
Note:
We assist investors in drafting and filing escalations to AMCs/Registrars and on SEBI SCORES when required.
You may also access the SEBI Online Dispute Resolution (ODR) Portal at smartodr.in, per SEBI circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023.
Alternatively, you may write directly to SEBI: Office of Investor Assistance and Education, SEBI Bhavan, Plot No. C4-A, G Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051.
Tel: +91-22-2644 9000 / 4045 9000.
Timelines We Follow
- Acknowledgment: within 2 working days of receipt
- Resolution: on a best-effort basis within 15 working days; where an AMC or Registrar is involved, we coordinate with them and keep you updated
- If unresolved within one month, you may refer the matter to SEBI SCORES
All complaints are logged and tracked until closure.
What Happens After You Complain
- Acknowledgement — we confirm receipt of your complaint.
- Assessment — the issue is reviewed and categorised.
- Coordination — if AMC or Registrar involvement is needed, we escalate with your supporting documents.
- Resolution — you receive a written response outlining the steps taken.
- Closure — the complaint is closed in our records once resolved.
Downloads / Useful Links
- Complaint Form (PDF) – Download
- SEBI SCORES – https://www.scores.gov.in
Data Privacy
Your information is used solely to resolve your complaint and is handled in line with applicable data protection norms.
It is not shared beyond what is required for resolution.
Disclaimer
Mutual fund investments are subject to market risks. Read all scheme-related documents carefully. Past performance is not indicative of future results. Sanriya Finvest Pvt. Ltd. is an AMFI-registered Mutual Fund & Specialised Investment Fund (SIF) Distributor (ARN-193359) and provides goal based/ incidental advice only.