Investor Grievance Redressal
Investor Grievance Redressal – Sanriya Finvest Pvt. Ltd.
AMFI-Registered Mutual Fund & Specialised Investment Fund (SIF) Distributor – ARN-193359
We are committed to fair, timely and transparent resolution of investor complaints, in line with SEBI and AMFI guidelines.
How to Lodge a Complaint
- Email: services@sanriya.net
- Phone: +91-955 253 7626
- Office: Kamdhenu, 2nd Floor, Opp. Prakash (MSEB Office) Bhavan, Next to Bank of Baroda, Near Chattushringi Temple, above Tribes India, Senapati Bapat Road, Shivajinagar, Pune, Maharashtra 411016
- In person or by post at the above address
Please include: your full name, mobile number, email ID, folio number or PAN (if available), a brief description of the issue, the date it occurred, and any supporting documents or screenshots.
Escalation Matrix
Level | Contact | Channel | When to Escalate |
Level 1 | Sanriya Finvest – Client Service | Email ID: services@sanriya.net Phone: +91-955 253 7626 | At first instance Acknowledgement in 3 working days, resolution in 7 working days |
Level 2 | Santosh Kedari, Director & Compliance Officer | Email ID: spk@sanriya.net Phone: +91 70663 31155 | If not acknowledged in 3 working days / not resolved in 15 working days |
| Level 3 | Concerned AMC / Registrar (RTA) | As per the AMC’s grievance policy | If the matter requires product-side action |
| Level 4 | SEBI SCORES | scores.sebi.gov.in | If unresolved after AMC response, or within one month overall |
| Level 5 | SEBI SCORES | smartodr.in | If unresolved after AMC response, or within one month overall |
Note:
We assist investors in drafting and filing escalations to AMCs/Registrars and on SEBI SCORES when required.
You may also access the SEBI Online Dispute Resolution (ODR) Portal at smartodr.in, per SEBI circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023.
Alternatively, you may write directly to SEBI: Office of Investor Assistance and Education, SEBI Bhavan, Plot No. C4-A, G Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051.
Tel: +91-22-2644 9000 / 4045 9000.
What we do, And By When
- Acknowledgement: We acknowledge your complaint in writing within 3 working days of receipt and provide a complaint reference number.
- Assessment & Registration: Your complaint is recorded in our Complaints Register, categorised, and assigned to the Grievance Redressal Officer.
- Coordination: Where the AMC or Registrar is involved, we coordinate with them on your behalf and keep you informed of the progress.
- Resolution: We aim to resolve your complaint and provide a written response within 15 working days of receipt, on a best-effort basis.
- Closure: The complaint is closed in our records after the written response has been provided.
- Further Escalation: If your complaint remains unresolved for one month, you may refer the matter to SEBI SCORES.
All complaints are recorded and tracked until closure.
Downloads / Useful Links
- Complaint Form (PDF) – Download
- SEBI SCORES – https://www.scores.gov.in
Data Privacy
Your information is used solely to resolve your complaint and is handled in line with applicable data protection norms.
It is not shared beyond what is required for resolution.
Disclaimer
Mutual fund investments are subject to market risks. Read all scheme-related documents carefully. Past performance is not indicative of future results. Sanriya Finvest Pvt. Ltd. is an AMFI-registered Mutual Fund & Specialised Investment Fund (SIF) Distributor (ARN-193359) and provides goal based/ incidental advice only.